More about the product
Shipping, returns and refund policy
Shipping Policy UK
Henry’s Music UK - Shipping Policy
Henry’s Music is operated by:
Praha Music Center s.r.o. (Czech Republic)
All orders are dispatched from our central warehouse in Louny, Czech Republic.
We deliver exclusively to the United Kingdom and any territories listed during checkout.
📦 1. Dispatch Times
In-stock items
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In-stock products are usually prepared for dispatch within 2 business days.
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Dispatch time is counted from the moment payment is confirmed.
Electric guitars – Luthier Setup
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All electric guitars include a final luthier setup before shipping.
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Typical setup time: 3–5 business days (may vary depending on workload, climate adjustments, or additional setup requirements identified during inspection).
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This setup service is included in the purchase price and may extend the dispatch time.
🚚 2. Shipping Methods & Delivery Times
Orders are shipped from the EU using major international carriers such as FedEx, UPS, or equivalent services.
Estimated delivery times to the UK (after dispatch):
|
Delivery Type |
Estimated Time |
|
Standard International Courier |
3–7 business days |
|
Express International Courier (if available) |
1–3 business days |
⚠️ Delivery may be delayed due to:
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customs inspections or security checks
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limited flight availability
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carrier operational delays
These events are outside our control and do not constitute a breach of contract, provided delivery is completed within the legal maximum of 30 days from the purchase date.
🛃 3. Customs, Taxes & Import Fees
For customers in the United Kingdom:
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The price you pay at checkout is final.
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We cover all import duties, customs handling fees, and tax charges.
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No additional payment will be collected upon or after delivery.
🏠 4. Delivery Address Requirements
Please ensure that the delivery address provided at checkout is correct and accessible.
If delivery fails due to an incorrect address or refusal to accept the shipment, we may charge:
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storage fees: GBP 1/day (up to a maximum of GBP 30)
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wasted delivery or return shipping costs
If the shipment is not claimed within a reasonable time after notification, we reserve the right to resell the items to recover incurred expenses.
🔍 5. Inspecting Your Delivery
After receiving your order, we kindly ask you to check for:
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any visible packaging damage
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missing items
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product defects
Although not mandatory, reporting visible transport damage promptly helps us file a claim with the carrier.
🛑 6. Restricted or Undeliverable Items
Some products (e.g., battery-powered devices, or items containing regulated wood species) may be restricted for export.
If delivery is not legally possible, we will cancel your order and issue a full refund.
📦 7. Split Shipments
Your order may be shipped in multiple parcels depending on:
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product availability
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logistics optimisation
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safety or insurance requirements
You will pay only one shipping fee per order, regardless of the number of parcels.
📬 8. Lost or Missing Parcels
If tracking information indicates your shipment is lost or undelivered:
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please contact us at customers@henrysmusic.com
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we will open an investigation with the carrier
Claims must be filed within a reasonable time after the expected delivery date.
A replacement or refund within 14 calendar days after the expected delivery date. A replacement or refund will be issued once the carrier confirms the loss.
📮 9. Change of Address After Ordering
A change of delivery address after checkout may not be possible, depending on shipment status.
If a redirection or carrier modification incurs additional charges, we will inform you before processing the request.
📌 10. Contact
For any questions related to shipping, please email:
customers@henrysmusic.com