Privacy Policy UK

Privacy Policy 

Last updated: December 2, 2025 

This Privacy Policy describes how Praha Music Center s.r.o., operating under the brand Henry’s Music, collects, uses and protects your personal information when you visit or make a purchase on henrysmusic.co.uk (the “Services”). This Policy forms part of our Terms and Conditions. 

Data Controller 

Praha Music Center s.r.o. 
Ocelarska 937/39, 190 00 Prague 9, Czech Republic 
Company ID: 18626459 
E-mail: customers@henrysmusic.com 
Telephone: +420 602 384 427 

 

1. Personal Information We Collect 

We may collect the following categories of personal information: 

  • Contact information (name, address, email, phone) 

  • Order and transaction information (cart contents, purchases, returns) 

  • Payment information (processed securely by Shopify Payments or your chosen payment provider) 

  • Account information (login credentials, preferences) 

  • Device and usage information (IP address, browser data, interaction with the Services) 

  • Communications you send to us (customer support) 

We do not intentionally collect data of children under 16.

 

2. Legal Bases for Processing (UK GDPR / GDPR) 

We process your personal data under the following legal bases: 

  • Contract performance: to process and deliver your order 

  • Legal obligation: tax accounting, record keeping 

  • Legitimate interest: fraud prevention, website security, analytics 

  • Consent: email marketing (when required)

 

3. How We Use Your Personal Information 


We use your personal data to: 

  • process your orders and payments 

  • arrange delivery and handle returns 

  • create and manage your account 

  • provide customer support 

  • send service notifications (order updates) 

  • send marketing communications (with your consent where required) 

  • ensure fraud prevention and security 

  • comply with legal obligations 

 

4. Disclosure of Personal Information 

We may share your data with: 

Service providers (processors): 

  • Shopify (store platform & hosting) 

  • Payment providers 

  • Shipping carriers 

  • IT and analytics providers 

  • Warehousing & logistics partners (our central warehouse in Louny, CZ) 

These partners process data solely on our instructions. 

Shopify 

Shopify acts primarily as our processor. 
Some optional Shopify features (e.g., Shopify Audiences) may require Shopify to act as a separate controller for those specific data uses. 
For these cases, Shopify’s own privacy policy applies: https://www.shopify.com/legal/privacy

 

5. International Transfers 

If personal data is transferred outside the UK or EEA, we use: 

  • UK Standard Contractual Clauses 

  • EU Standard Contractual Clauses 

  • or other approved safeguards

 

6. Data Retention 

We keep personal data only as long as necessary for: 

  • fulfilling your order 

  • complying with tax and accounting obligations 

  • handling warranties and legal claims 

Order records are kept according to statutory accounting rules.

 

7. Your Rights 

Under UK GDPR/EU GDPR, you may: 

  • request access to your data 

  • request correction or deletion 

  • request portability 

  • object to processing (marketing, legitimate interest) 

  • withdraw consent (e.g., for email marketing) 

  • file a complaint with the UK ICO 

To exercise these rights: 
📩 customers@henrysmusic.com

 

8. Security 

We use appropriate technical and organisational measures. 
No online service is completely secure; please keep your account details safe.

 

9. Third-Party Links 

We are not responsible for privacy practices of external sites.

 

10. Changes to This Policy 

We may update this Privacy Policy. The date above indicates the latest revision.

 

11. Contact 

For any privacy questions: 
📩 customers@henrysmusic.com 
Praha Music Center s.r.o., Ocelarska 937/39, Prague 9, 190 00, CZ