Privacy policy

Privacy Policy

Last updated: December 2, 2025

This Privacy Policy describes how Praha Music Center s.r.o., operating under the brand Henry’s Music, collects, uses and protects your personal information when you visit or make a purchase on henrysmusic.com with a place of delivery within the European Union (the “Services”). This Policy forms part of our Terms and Conditions.

Data Controller

Praha Music Center s.r.o.
Ocelarska 937/39, 190 00 Prague 9, Czech Republic
Company ID: 18626459
E-mail: customers@henrysmusic.com
Telephone: +420 602 384 427

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact information (name, address, email, phone)

Order and transaction information (cart contents, purchases, returns)

Payment information (processed securely by Shopify Payments or your chosen payment provider)

Account information (login credentials, preferences)

Device and usage information (IP address, browser data, interaction with the Services)

Communications you send to us (customer support)

We do not intentionally collect data of children under 16.

2. Legal Bases for Processing (UK GDPR / GDPR)

We process your personal data under the following legal bases:

Contract performance: to process and deliver your order

Legal obligation: tax accounting, record keeping

Legitimate interest: fraud prevention, website security, analytics

Consent: email marketing (when required)

3. How We Use Your Personal Information

We use your personal data to:

process your orders and payments

arrange delivery and handle returns

create and manage your account

provide customer support

send service notifications (order updates)

send marketing communications (with your consent where required)

ensure fraud prevention and security

comply with legal obligations

4. Disclosure of Personal Information

We may share your data with:

Service providers (processors):

Shopify (store platform & hosting)

Payment providers

Shipping carriers

IT and analytics providers

Warehousing & logistics partners (our central warehouse in Louny, CZ)

These partners process data solely on our instructions.

Shopify

Shopify acts primarily as our processor.
Some optional Shopify features (e.g., Shopify Audiences) may require Shopify to act as a separate controller for those specific data uses.
For these cases, Shopify’s own privacy policy applies: https://www.shopify.com/legal/privacy

5. International Transfers

If personal data is transferred outside the UK or EEA, we use:

UK Standard Contractual Clauses

EU Standard Contractual Clauses

or other approved safeguards

6. Data Retention

We keep personal data only as long as necessary for:

fulfilling your order

complying with tax and accounting obligations

handling warranties and legal claims

Order records are kept according to statutory accounting rules.

7. Your Rights

Under UK GDPR/EU GDPR, you may:

request access to your data

request correction or deletion

request portability

object to processing (marketing, legitimate interest)

withdraw consent (e.g., for email marketing)

file a complaint with the UK ICO

To exercise these rights:
📩 customers@henrysmusic.com

8. Security

We use appropriate technical and organisational measures.
No online service is completely secure; please keep your account details safe.

9. Third-Party Links

We are not responsible for privacy practices of external sites.

10. Changes to This Policy

We may update this Privacy Policy. The date above indicates the latest revision.