Legal and cookies

Cookie Policy

Cookies, Music, and Rock'n'Roll!

Cookies help us to give you excellent purchase advice and fine-tune our browser concert to perfection. Shall we perform together?

Cookies are small text files that can be used by websites to make the user experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

You can change or withdraw your consent at any time via the Cookie Declaration on our website.

Learn more in our privacy policy about who we are, how to contact us, and how we process your personal data.

Please provide your consent ID and the date when you contact us regarding your consent.

Your consent applies to the following domains: www.henrysmusic.com

Your current status: Allow all. Your consent ID: W4T4vdCF9hmPOyKkQJNwx6sYEWabnQHnYngsR+Ypg/6hvjZR1Qsfnw== Consent date: Tuesday, February 6, 2024, at 11:12:58 AM CET

Change consent | Withdraw consent

The Cookie Declaration was last updated on 23.05.24 by Cookiebot.

 

Necessary (17)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name

Provider

Purpose

Expiry

Type

__cf_bm

heureka.cz

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

0 day

HTTP Cookie

_grecaptcha

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Persistent

HTML Local Storage

_GRECAPTCHA

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

179 days

HTTP Cookie

_lb

Luigis Box

Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

Session

HTTP Cookie

_nss

Glami

Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.

Session

HTTP Cookie

1.gif

Cookiebot

Used to count the number of sessions to the website, necessary for optimizing CMP product delivery.

Session

Pixel Tracker

CookieConsent [x2]

requestor. henrysmusic.com, Cookiebot

Stores the user's cookie consent state for the current domain.

1 year

HTTP Cookie

gp_s

glamipixel.com

Unique id that identifies the user's session.

29 days

HTTP Cookie

rc::a

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Persistent

HTML Local Storage

rc::b

Google

This cookie is used to distinguish between humans and bots.

Session

HTML Local Storage

rc::c

Google

This cookie is used to distinguish between humans and bots.

Session

HTML Local Storage

rc::d-15#

Google

This cookie is used to distinguish between humans and bots.

Persistent

HTML Local Storage

rc::f

Google

This cookie is used to distinguish between humans and bots.

Persistent

HTML Local Storage

SESS

www.henrysmusic.com

Necessary for the shopping cart functionality on the website.

29 days

HTTP Cookie

sid

Seznam.cz

Preserves users states across page requests.

29 days

HTTP Cookie

test_cookie

Google

Pending

0 day

HTTP Cookie

Preferences (2)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in.

Name

Provider

Purpose

Expiry

Type

LANGUAGE

www.nntb.cz

Determines the preferred language of the visitor. Allows the website to set the preferred language upon the visitor's re-entry.

Persistent

HTML Local Storage

maps/gen_204

Google

Used in context with the website's map integration. The cookie stores user interaction with the map in order to optimize its functionality.

Session

Pixel Tracker

Statistics (17)

Statistical cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name

Provider

Purpose

Expiry

Type

_dc_gtm_UA-#

Google

Used by Google Tag Manager to control the loading of a Google Analytics script tag.

0 day

HTTP Cookie

_ga

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

ga#

Google

Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

2 years

HTTP Cookie

_gat

Google

Used by Google Analytics to throttle request rate.

0 day

HTTP Cookie

_gid

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

0 day

HTTP Cookie

hjSession#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

0 day

HTTP Cookie

hjSessionUser#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

1 year

HTTP Cookie

_hjTLDTest

Hotjar

Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

Session

HTTP Cookie

_lb_id

Luigis Box

Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services.

1 year

HTTP Cookie

_tt_enable_cookie

Tiktok

Used by the social networking service, TikTok, for tracking the use of embedded services.

1 year

HTTP Cookie

collect

Google

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

Session

Pixel Tracker

FPID

henrysmusic.com

Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

399 days

HTTP Cookie

FPLC

henrysmusic.com

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

0 day

HTTP Cookie

hjActiveViewportIds

Hotjar

This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience.

Persistent

HTML Local Storage

hjViewportId

Hotjar

Saves the user's screen size in order to adjust the size of images on the website.

Session

HTML Local Storage

j/collect

sgtm. henrysmusic.com

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

Session

Pixel Tracker

td

Google

Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

Session

Pixel Tracker

Marketing (45)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Name

Provider

Purpose

Expiry

Type

_fbp

Meta Platforms, Inc.

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP Cookie

_gcl_au

Google

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months

HTTP Cookie

_lb_ccc

Luigis Box

Determines which products the user has viewed, allowing the website to promote related products.

1 year

HTTP Cookie

_ttp [x2]

Tiktok

Used by the social networking service, TikTok, for tracking the use of embedded services.

1 year

HTTP Cookie

ads/ga-audiences

Google

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Session

Pixel Tracker

C

Adform

Used to check if the user's browser supports cookies.

30 days

HTTP Cookie

fbssls_#

Meta Platforms, Inc.

Collects data on the visitor’s use of the comment system on the website, and what blogs/articles the visitor has read. This can be used for marketing purposes.

Session

HTML Local Storage

fr

Meta Platforms, Inc.

Pending

3 months

HTTP Cookie

glm_usr

Glami

Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.

1 year

HTTP Cookie

glm_usr_tmp

Glami

Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.

1 year

HTTP Cookie

gp_e

glamipixel.com

Registers how the user has reached the website to enable pay-out of referral commission fees to partners.

29 days

HTTP Cookie

IDE

Google

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

399 days

HTTP Cookie

LAST_RESULT_ENTRY_KEY

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie

lastExternalReferrer

Meta Platforms, Inc.

Detects how the user reached the website by registering their last URL-address.

Persistent

HTML Local Storage

lastExternalReferrerTime

Meta Platforms, Inc.

Detects how the user reached the website by registering their last URL-address.

Persistent

HTML Local Storage

LogsDatabaseV2

#

LogsRequestsStore

YouTube

Pending

nextId

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie

NID

Google

Pending

6 months

HTTP Cookie

pagead/1p-user-list/#

Google

Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.

Session

Pixel Tracker

pagead/landing [x2]

Google

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.

Session

Pixel Tracker

PREF

YouTube

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

8 months

HTTP Cookie

receive-cookie-deprecation

Adform

Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.

2 months

HTTP Cookie

remote_sid

YouTube

Necessary for the implementation and functionality of YouTube video-content on the website.

Session

HTTP Cookie

requests

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie

retargeting

Seznam.cz

Registers user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting.

Session

Pixel Tracker

ServiceWorkerLogsDatabase#SWHealthLog

YouTube

Necessary for the implementation and functionality of YouTube video-content on the website.

Persistent

IndexedDB

TESTCOOKIESENABLED

YouTube

Used to track user’s interaction with embedded content.

0 day

HTTP Cookie

tt_appInfo

Tiktok

Used by the social networking service, TikTok, for tracking the use of embedded services.

Session

HTML Local Storage

tt_pixel_session_index

Tiktok

Used by the social networking service, TikTok, for tracking the use of embedded services.

Session

HTML Local Storage

tt_sessionId

Tiktok

Used by the social networking service, TikTok, for tracking the use of embedded services.

Session

HTML Local Storage

uid

Adform

Registers a unique user ID that recognises the user's browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user's movements and various ad providers' bids for displaying user ads.

2 months

HTTP Cookie

VISITOR_INFO1_LIVE

YouTube

Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

179 days

HTTP Cookie

YSC

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Session

HTTP Cookie

yt.innertube::nextId

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Persistent

HTML Local Storage

ytidb::LAST_RESULT_ENTRY_KEY

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage

YtIdbMeta#databases

YouTube

Used to track user’s interaction with embedded content.

Persistent

IndexedDB

yt-remote-cast-available

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-cast-installed

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-connected-devices

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage

yt-remote-device-id

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage

yt-remote-fast-check-period

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-session-app

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-session-name

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

Unclassified (8)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name

Provider

Purpose

Expiry

Type

ChatGuest

requestor. henrysmusic.com

Pending

Persistent

HTML Local Storage

ChatSession_5e3d175e-c3d0-4ca3-befb-72869c470bc2

requestor. henrysmusic.com

Pending

Persistent

HTML Local Storage

dmd_usr

Glami

Pending

Session

HTTP Cookie

dmd_usr_tmp

Glami

Pending

Session

HTTP Cookie

luigis.env.v2.438332-527615

Luigis Box

Pending

Session

HTML Local Storage

REGION

www.nntb.cz

Pending

Session

HTML Local Storage

trgid_ henrysmusic _com

cdn.targito. henrysmusic.com

Pending

10 years

HTTP Cookie

USER_DATA

www.nntb.cz

Pending

Session

HTML Local Storage

 

Principles of personal data processing

Principles of processing of personal and other processed data

In this document you will find an overview of the main ways of protecting personal data and other processed data that may concern you when using our services.

Who processes your data?

The operator of the website and e-shop is Praha Music Center spol. s r.o., with a registered office at Ocelářská 937/39, ID No. 28206649, which, as the controller, processes your data according to the terms set out below. You can contact us at the following email address: gdpr@ henrysmusic.com

 

What personal data do we process?

We process only personal data that you provide us in connection with the use of our services (for example, in the context of ordering goods, services or subscribing to newsletters with topics according to your pre-selected focus), or by entering into a contract for the use of this service or by giving consent to the given purpose of processing.

This is most often the data that you provide to us when registering on our portal, placing an order or registering for commercial communications:

- Email (for sending order confirmation and other information regarding your order)

- Password in encrypted form (in case of registration)

- Your customer ID

- IP address

- Name and surname

- Shipping and billing address

- Age

- Telephone number

- Payment details (credit card number) - if you confirm that your credit card information is stored

- Profile information and interests - if you provide them in your profile

- Purchase history

- History of activity in email campaigns

We may also process CCTV footage from our stores if you make a purchase in person or order with personal collection from us. The operator of the camera recording is our company Praha Music Center spol. s r.o., see above. The camera footage is used purely for the security of our premises. Lastly, phone calls can be recorded if you contact our toll-free number 800 708 807. In this case, the recording is only used for checking and improving the service.

 

Why do we process your data?

One of the main reasons why we process your data is to process your order successfully and quickly and to manage your accounts so that you can use our e-shop services without any problems. As part of this process, we naturally take care of data security and are constantly striving to improve the security of our services.

We process your data for the following purposes:

- Processing individual orders and their delivery

- Managing user accounts to ensure the functionality of the e-shop

- Accounting and tax purposes

- Handling complaints and other service requests

- Answering your queries

- Targeting our product and service offerings

- Implementation of marketing campaigns

- Maintaining purchase history to facilitate future orders and marketing purposes

- Improving the quality of our service

- Conducting analysis and measurements concerning determining the usage of our services

- Sending us commercial communications in connection with our product and service offerings, if we freely give our consent (unsubscribing from commercial communications can be done in the service settings or the body of the respective advertising message at the end of each email, at any time and free of charge, or by emailing gdpr@henrysmusic.com

- Protection of property (camera recording)

 

Who will have access to your data?

We hold most personal data only on our servers, however in some cases, for example, to ensure the delivery of goods or services, we have to use our partners or external companies. We always carefully select all entities that can access your data in this way and assess their technical and organisational measures and security in advance, so that there is no leakage of the data entrusted to us or unauthorised access to your data or its misuse. All such entities are always bound by a confidentiality agreement and may not use the data for any purpose other than the predetermined purpose authorised by us.

Here is a list of third parties that may have access to your data concerning the use of our e-shop or other services:

- Service partners providing technical support, hosting, programming or operation of our website and e-shop and related services (service line, complaint handling, etc.)

- Entities that help us with marketing, sending commercial communications, targeting advertising and evaluating and analyzing customer behaviour on our e-shop

- Payment gateway providers (credit card providers)

- Shipping companies that ensure the smooth delivery of your shipments

- Companies providing credit to our e-shop and brick-and-mortar customers

- The operator of the heureka.cz Portal for the purpose of providing feedback on products purchased (comments and ratings are always voluntary)

- Customer satisfaction rating sites - for example, heureka.cz

In some cases, which are precisely defined by generally binding legal regulations, we are also obliged to transfer some of your data to public authorities (this includes, for example, the Police of the Czech Republic, ÚOOZ, and Customs Administration).

 

Profiling, automated processing, online marketing and cookies

Cookies are small text files that can be used by websites to make the user experience more effective. The law states that we may store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies, we need your permission. This site uses different types of cookies. Some cookies are placed by third-party services that appear

on our site. You can review and modify the placement of these small cookies at any time using the consent bar at the bottom of the site. The only exception to this is system cookies, which are essential for the proper functioning of the site.

The current suppliers of cookies are as follows:

Cookie Supplier Purpose Privacy Policy

AdForm Retargeting, conversion measurement, advertising platform https://site.adform.com/privacy-center/platform-privacy/product-and-services-privacy-policy/

Facebook Product sharing, retargeting, advertising platform, analytics and statistics http://www.facebook.com/about/privacy/

Google (Analytics, Ads) Retargeting, conversion measurement, advertising platform, analytics and statistics https://policies.google.com/privacy

Seznam. cz (Sklik) Retargeting, conversion measurement, advertising platform https://o.seznam.cz/ochrana-udaju/

Requestor Statistics and analytics (chat support and ticketing) https://ipex.cz/gdpr/

Targito Retargeting and online advertising platform https://www.targito.com/ochrana-osobnich-udaju/

YouTube Product Playback Platform https://support.google.com/youtube/answer/2801895?hl=cs

 

How long do we process the data?

We always process your data for the entire duration of our business relationship (for example, the warranty for the product purchased or service delivered). In addition, we also process your data for the period stipulated by the relevant legislation or until your consent is withdrawn (for example, for the sending of commercial communications, which is set for 5 years) if it has been freely given for a certain purpose. We then keep a record of the registration on the e-shop and the information provided here for 2 years from the last login and purchase/login. All data is then also usually kept for 6-12 months as part of our backups. However, if you exercise your right to change, correct or delete your data, this is of course always ensured, even if the backups need to be renewed. Data relating to online marketing, analyses and measurements are then stored for a maximum of 1 year. Data that are processed based on a legal title for the performance of a contract, or based on a legal or regulatory obligation must be processed whenever the legal title requires it, even without the consent of the data subject concerned, or even despite its revocation.

 

Your rights about the protection of personal data

- Right to withdraw your consent at any time

- The right to rectify or complete personal data at any time

- The right to request restriction of processing

- The right to object to or complain about processing in certain cases

- The right to request data portability

- The right to access personal data

- The right to be informed of a personal data breach in certain cases

- The right to erasure of personal data (also known as the right to be forgotten) in certain cases

 

How is personal data secured?

We have established a general security policy and technical measures for working with data, which applies not only to our information technology but also to the physical data and services we provide. And we also require the same standards from our partners (for example, placing servers in secure rooms or secure data centres). At the same time, we regularly check all systems and their potential vulnerabilities to ensure that all our services run smoothly and securely. Where possible, encryption of communications or data is always deployed - for example, in the case of communications within our e-shop.

 

How and when can I withdraw my consent to the processing of personal data?

You can withdraw your voluntary consent to data processing at any time, free of charge, either within each commercial communication (unsubscribe option) or by sending an email to gdpr@henrysmusic.com. Withdrawal of consent does not affect the possibility to continue to process your data based on obligations arising from the performance of a contract or by law, or other consents given by you for the performance of other activities (for other purposes).

 

How can you contact us?

If you have any questions about data protection, withdraw consent to the processing of your data or exercise your rights under current legislation, you can contact us by email at gdpr@ henrysmusic.com or our registered office: Praha Music Center spol. s r.o., Ocelářská 937/39, 190 00 Prague 9. In this context, we may require proof of your identity to verify your identity. However, this is only a measure to limit unauthorised access to or handling of your data. To improve the quality of the service and also by legal obligations, the communication in question may be recorded and the individual requests logged.