Return Policy

Return policy for goods purchased in Henry’s Music brick-and-mortar stores:


Because we know that you should think carefully when buying musical instruments, we provide a return period of 30 days from the date of purchase - the same as our e-shop.


We do not offer refunds, but we do allow exchanges for other goods of the same value or higher with a surcharge.


If you do not choose from the offer, it is possible to purchase gift vouchers and thus postpone the purchase to a later date. Click here for terms and conditions.


Goods must be complete, undamaged, show no signs of use and have original packaging when returned.


If these conditions are not met, returns and exchanges will not be possible.


Terms and conditions for returning goods purchased in the Henry’s Music e-shop:


You may return goods purchased on the e-shop within 30 days of purchase without giving any reason.


If you have any questions regarding the return of goods, we will be happy to advise you on our toll-free hotline 800 708 807.


A sample form, including instructions, can be downloaded here.


For exact terms and conditions and details on how to return goods within 30 days, please read our terms and conditions carefully.