Hello Jaume, Thank you for your feedback. We’re really glad to hear that you are satisfied with the look of the guitar and delivery. At the same time, we’re very sorry to hear about the issue with the string volume balance. We want to assure you that all our guitars do go through inspection and setup by our luthiers before shipping, so it’s disappointing for us to hear about your experience.
From what you describe, this is most likely caused by a faulty or uneven set of strings rather than the pickups themselves. As a first step, we’d be happy to send you a new set of strings along with a small gift. If the problem persists after restringing, please don’t worry — we will of course take care of it and find a proper solution for you.
We will contact you shortly to arrange everything.
Thank you again for bringing this to our attention.
Best regards,
Matous